You must make us aware of any medical conditions your child has and ensure any medication / medical devices necessary are brought along to our classes.
Please ensure your emergency contact details & child details are up to date when booking.
Should your child require any special support, it is the responsibility of you the parent / guardian to inform us prior to booking so that we can discuss how to best accommodate your child, and advise on suitability of our classes so that they can fully enjoy and participate. It is our aim to make our classes accessible to all and not to exclude wherever possible. You are welcome to trial your child if they have specific needs on a paid basis where we will feedback to you and discuss suitability at future classes. We are unable to provide one to one support.
You or your child’s details will not be shared or used with anyone other than Mini Soccer Advance staff.
We have a responsibility for ensuring the well-being and safety of all children in our classes and hold a behaviour management policy (available upon request). We want all children to enjoy our classes, and in order to do so, we follow a zero tolerance policy on discrimination, bullying and persistent poor behaviour of any kind, irrespective of any special needs.
In more serious cases, we reserve the right to ask parents to remove children from classes with future class bookings to be discussed. Your subscription could be terminated but no refund will be made for any remaining classes in that month, and any costs associated with the exclusion will be the parents responsibility.
We reserve the right to exclude a child at any time prior to or during a class due to illness.
We reserve the right to cancel all bookings with us and withdraw your child, should we deem necessary, in the event of poor, aggressive, offensive, insulting behaviour (not limited to what is listed) whilst in attendance at our programmes and / or towards any member of staff, or other parents / spectators. Your subscription would be terminated but no refund will be made for any remaining classes in that month, and any costs associated with the exclusion will be the parents responsibility.
We ask all parents to respect our rules and to encourage their child whilst in attendance.
We recognise that the needs of individual children vary, and will seek to accommodate children with specific needs and/or medical conditions within our programme. It is our policy not to exclude any child due to specific needs and/or medical conditions wherever possible.
It is the responsibility of the parent/carer to inform us of any medical conditions and special educational needs or disabilities, when making their booking so we can discuss how best to accommodate the child, and consider whether any reasonable adjustments can be made to ensure they are able to fully participate and enjoy the activities in our classes within the staffing ratios provided for their age group. Whilst we are unable to offer one-to-one support, we will always discuss this personally with the parent/carer..
The needs of each child vary so decisions are made on a case-by-case basis and depend upon the level of support each individual child may require.
Feedback and Complaints Process
We take all complaints seriously and work closely with you to resolve any complaint that you may make.
If you would like to make a complaint, please first raise this with the session manager. We will follow up with you within 2 working days to discuss and attempt to resolve your complaint. You are also able to email us directly on email@example.com with your complaint or call us on 01202 252690.
Please note: It is very important that you report any issues or complaints to the session manager / your child’s coach leader prior to leaving your session, where possible.
We have a very strict policy where all incidents and injuries are logged and stored with us, through incident report forms and accident report forms. These are completed by each coach at the end of the class or at the time of an incident / injury occurring and the child’s parent / guardian is informed immediately.
We have a strict safeguarding policy in place to ensure the safety and well being of all children participating in our classes. Should we feel the need to take action we may take the following steps:
1) Discuss as a team confidentially the best way to approach the situation and inform our safeguarding officer. We may also approach the local FA for safeguarding advice
2) Report to the local services
3) Take advice from the NSPCC
4) Call the police if we feel a child is in immediate danger
For our full safeguarding policy, please email us directly. We may not report safeguarding and welfare matters to you relating to your child, if we feel that your child may be in danger or it may make the situation worse. We will always take advice on this and act accordingly. We thank you in advanced for understanding and agreeing to the above.
All members of staff have a valid DBS, are safeguard and first aid trained.